Refund policy

At SilkRoute Luxe, we craft each garment with uncompromising standards of material purity, fit, and architectural finishing. We want you to be completely satisfied with your investment.

Return Window
We accept returns on unworn, undamaged items within 14 days of delivery. 

Conditions for Return
To be eligible for a return:
- The garment must be in its original, unworn, unwashed, and unaltered condition.
- All original SilkRoute Luxe tags, spare yarn packets, and care cards must remain attached.
- The item must be returned inside its original cotton dust protective pouch.
- Due to hygiene and fabric sensitivity, items showing traces of perfume, deodorant, makeup, pet hair, or snagging will not be eligible for a refund.

How to Initiate a Return
1. Email our concierge team at support@silkrouteluxe.com (or pengchao657@gmail.com) with your order number and reason for return.
2. Our team will provide an authorized return authorization code and instructions for transit.
3. Customers are responsible for arranging and covering return courier shipping with end-to-end tracking to ensure safe transit back to our fulfillment center.

Refund Processing
Once your return is inspected and approved at our studio (typically within 3–5 business days of receipt), your refund will be credited back to your original payment method. Please note that card issuers or PayPal may take 3–7 business days to reflect the credit on your statement.