Contact information

At SilkRoute Luxe, we are committed to providing an exceptional client experience. Whether you have inquiries regarding our Mongolian cashmere collection, sizing recommendations, or tracking an existing order, our client care team is here to assist you.

CUSTOMER CARE & CONCIERGE
• Email: support@silkrouteluxe.com
• Response Time: Within 24 hours (Monday to Friday, 9:00 AM – 6:00 PM HKT)

ORDER & SIZING INQUIRIES
For faster assistance regarding an existing order, please include your order reference number and the full name used at checkout.

BUSINESS INQUIRIES & PARTNERSHIPS
For wholesale, corporate gifting, or editorial partnerships, please direct all communications to:
• Email: concierge@silkrouteluxe.com

MAILING & FULFILLMENT ADDRESS
SilkRoute Luxe
Fulfillment & Logistics Hub
Hong Kong SAR